Dear Mr. Hecht, I am writing to tell you how much I appreciate the healthcare service you provide at Ezra Medical Center. Since I started visiting your clinic my health has improved dramatically. Of course, that is testimony to the skill of your doctors. More remarkably, it bespeaks the quality of the human side of Ezra Medical Center. I avoided doctors for years because I could not see myself entrusting my health to someone who made me wait for hours only to see the doctor for a few brief moments. I thought, would my doctor care if I did not show up for a checkup for several years? The answer sadly was no. I never had a doctor or staff who made me feel they cared until I started visiting your clinic. The policies you set up at Ezra speak volumes on compassion and are models of professionalism. I rarely wait more than a few minutes for my appointment. While this is hard for me at times since I am tardy by nature, I am content to reschedule my appointment so as not to inconvenience other patients. I know that I too will not be delayed for my appointments. All the doctors I see, specifically Dr. Teitelbaum, Dr. Abitbol, and the rest of the dental and vision staff, give me plenty of time to discuss my concerns and explain their diagnosis and conclusions. Their care promotes my commitment to improve my health. In addition, when I get a phone call reminding me that I am due for an appointment, the message is “The doctor is concerned that you have not been here for a while”. And I believe it! Ezra’s policies of respect for the patients are exemplary as well. The waiting area is well appointed and considers all the sensitivities and needs of every visitor. A friendly assistant greets me and escorts me to the examination room. There is plenty of staff to enable me to schedule follow-up visits quickly. There is a wealth of high-quality equipment. The staff’s concern for safety is evident in the many precautions they take to cover all surfaces where germ transference might occur. Last time I was at the Center, I noticed the staff members wearing radios with earpieces. The nurse explained that Ezra introduced the radios to improve the privacy of the patients, so announcements about one client would not be overheard by another client. What sensitivity! Ezra services primarily low-income patients, yet your set up is superior to exclusive private doctor’s offices. You spare no cost or effort and you are relentless in your mission to provide the best medical care in the most comfortable and respectful environment. Thank you so much for all you do for our community. May you and your staff be blessed with brocho, hatzlocho, v’kol tuv, and of course with briyas hanefesh v’haguf ad meya ve’esrim shana.

D.L.

Based on a recent survey, Ezra Medical Center patients average just 12 minutes in the waiting room. Here at Ezra your time matters to us as much as it does to you. That's why our medical professionals work closely with our support staff to ensure that every appointment has more than ample time to ensure you the care you need. How proud are we of our on time record? As proud as we are of the medical professionals, nurses, receptionists and the entire staff at Ezra that makes it – and our unparalleled quality possible.

While others may call it remarkable,
We at Ezra call being "On Time All the Time" business as usual.